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How Poached Neighborhood Kitchen Seamlessly Transitioned to Open
Poached Neighborhood Kitchen successfully transitioned from Incentivio to Open in just 8 weeks, resulting in a 300% increase in digital sales and a surge in mobile app usage. By prioritizing a seamless guest experience, the switch earned rave customer reviews and long-term loyalty.
At Poached Neighborhood Kitchen, owner Jim knew that upgrading their digital ordering experience was key to keeping customers happy and growing their business. When we helped him transition from Incentivio to Open, his top priority was making the switch as seamless as possible for his loyal guests.
The transition took just 8 weeks, and the results spoke for themselves: raving customer reviews and a massive increase in mobile orders.
Customers Loved the New Experience
We didn’t just move Poached to a new platform—we improved the entire customer journey. Guests immediately noticed the app’s new features and smoother ordering process:
⭐ "Continue the success and provide by the best customer service and food!" — Darrick
⭐ "I ordered off their app for delivery and had the smoothest experience. Will be returning, definitely top breakfast in Irvine!" — Kelly
The Numbers Tell the Story
Before switching, only 12% of Poached's digital orders came from the mobile app. With Open, that number skyrocketed to 57%. Even better, digital order sales increased by 300%—proving that customers embraced the new experience in a big way.
By focusing on a frictionless transition, customer education, and an app that actually delivers, we helped Poached grow their digital business while keeping their guests happy.
Looking to make the switch? Let’s talk.
