Privacy Policy

Contact Information
Acelerate, Inc.
8605 Santa Monica Blvd Unit 17879
West Hollywood, California 90069
Email: legal@getopen.com

1. Introduction

Acelerate, Inc. (operating under the Open brand) (“Acelerate,” “Open,” “we,” “us,” or “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our websites, mobile applications, ordering systems, loyalty or cash-back programs, SMS messaging, and related services (collectively, the “Services”).

By using the Services, you consent to the practices described in this Policy.

2. Information We Collect

1. Information You Provide

   We collect information you voluntarily provide, such as:

   • Name, email address, phone number, and delivery address

   • Payment details (processed securely by third-party providers; not stored by us)

   • Account login credentials

   • Feedback, reviews, or inquiries you submit

   • Marketing or loyalty preferences (e.g., SMS opt-ins)

   
   

2. Information Collected Automatically

   When you use our Services, we automatically collect:

   • Device and browser data (IP address, OS, browser type)

   • Usage data (pages viewed, actions taken, referral URLs)

   • Cookie and tracking identifiers for analytics and personalization

     
     

3. Information from Merchants

If you are a customer of a participating restaurant (“Merchant”), we may receive order and loyalty data (e.g., purchase amounts, timestamps, rewards balances) to operate loyalty, CRM, and analytics tools for that Merchant.

3. How We Use Information

We use personal information to:

• Process and fulfill food orders through participating Merchants

• Operate loyalty and cash-back reward programs

• Send transactional updates (order confirmations, receipts, delivery status)

• Send marketing communications where you have opted in

• Provide and improve our AI-driven personalization and analytics

• Detect, prevent, and investigate fraud or misuse of the Services

• Comply with legal obligations

AI and Data Improvement

We may use aggregated, de-identified data to train, test, and improve our algorithms and AI models that power marketing, loyalty, and analytics features.
No personally identifiable information is disclosed in this process.

4. Sharing and Disclosure

We may share personal information with:

• Merchants you transact with, to enable order processing and reward management

• Service providers that assist us with hosting, analytics, messaging, customer support, and payments

• SMS vendors and carriers for delivery of transactional or marketing texts (no mobile opt-in or consent data is ever sold or shared for marketing purposes)

• Legal authorities, if required by law, subpoena, or court order

• Business successors, in connection with a merger, acquisition, or sale of assets

We do not sell your personal information.

5. Loyalty and Cash-Back Data

If you participate in a Merchant’s loyalty or cash-back program via Open:

• Reward data (earn amounts, redemptions, expiration dates) is shared only with that Merchant.

• Rewards have no cash value and are governed by each Merchant’s terms.

• You can view or delete your loyalty profile by emailing support@getopen.com.

6. SMS and Messaging Data

When you opt in to receive SMS messages:

• Message content, phone number, and delivery status may be processed by our messaging partners.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• All categories above exclude text-messaging opt-in data and consent; that information will not be shared with any third parties.

You may opt out anytime by replying STOP to a message or emailing support@getopen.com.

7. Data Security

We maintain administrative, technical, and physical safeguards—including encryption, secure hosting, and access controls—to protect personal information.
In the event of a data breach involving your data, we will notify affected users and regulators within 72 hours where legally required (e.g., under GDPR).

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent for marketing communications

• Opt out of data sharing for targeted advertising

To exercise these rights, email support@getopen.com.
We may verify your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage.
Types include:

• Essential cookies (site functionality)

• Analytics cookies (performance and usage data)

• Marketing cookies (personalized offers and ads)

You can manage preferences through our cookie banner or your browser settings.

10. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy, or as required by law, then securely delete or anonymize it.

11. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect their personal information. If we learn that such data has been collected, we will delete it promptly.

12. International Transfers

Information may be processed and stored in the United States or other countries where our service providers operate.
We use contractual and technical safeguards to protect personal data transferred internationally.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates become effective upon posting.
Material changes will be communicated via email or on our website.
Your continued use of the Services after an update constitutes acceptance of the revised Policy.

14. Compliance and Contact

We comply with the California Consumer Privacy Act (CCPA), GDPR, and other applicable data-protection laws.
For questions or to exercise your rights, contact us at legal@getopen.com.