Privacy Policy

(“Merchant,” “restaurant,” or “partner”) to power online ordering, loyalty, and rewards programs.
We are committed to protecting the privacy of users (“you” or “your”) who interact with this website or app. This Privacy Policy explains how your information is collected, used, and shared through this Merchant’s Open-powered experience.

2. Information We Collect

   We collect information you provide directly, such as:

   • Your name and phone number (required for placing orders)

   • Email address, physical address, and device location (optional but may be used to complete orders or personalize your experience)

   Device location is collected ephemerally to help identify your nearest restaurant location and delivery zone.

   
   

3. How We Use Your Information

   We use your information to:

   • Process and fulfill food orders placed with the Merchant

   • Support loyalty and cash-back rewards programs

   • Send transactional updates (order confirmations, receipts, pickup notifications)

   • Provide customer service and personalize your experience

   • Conduct analytics and marketing to improve performance

   No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
   All categories above exclude text messaging originator opt-in data and consent; this information is not shared with any third party.

   
   

4. Sharing and Disclosure

   We share your information only as necessary to provide the Services, including:

   • With third-party service providers that support payment processing, SMS messaging, and delivery fulfillment

   • With the Merchant for order processing and loyalty administration

   • When required by law, subpoena, or to comply with legal obligations

   • In connection with a merger, acquisition, or sale of Acelerate’s business

     
     

5. Data Security

   We maintain industry-standard safeguards—including encryption, secure storage, and access controls—to protect your information.
   If a data breach occurs that may affect your information, we will notify affected users and relevant authorities within 72 hours, where required by law.

   
   

6. Your Rights

   Depending on your location, you may have the right to access, correct, or delete your personal data, or object to certain processing.
   To exercise these rights, email support@getopen.com or manage your preferences through your Open account or this website’s settings.

   
   

7. Cookies and Tracking

   We use cookies and similar technologies to enhance your experience.
   Types of cookies include:

   • Essential cookies (required for basic functionality)

   • Analytics cookies (for usage metrics)

   • Marketing cookies (for personalized offers)

   You can manage or reject non-essential cookies via the consent banner or browser settings.

   
   

8. Changes to This Policy

   We may update this Privacy Policy periodically.
   Material updates will be communicated through this website or by email.
   Your continued use of the Merchant’s Open-powered site after an update constitutes acceptance of the revised Policy.

   
   

9. Compliance

   Acelerate, Inc. complies with the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and other applicable laws.
   This Policy reflects our commitment to protecting your privacy and managing data responsibly.

Contact
For questions about this Privacy Policy or to exercise your data rights:
Acelerate, Inc.
Email: legal@getopen.com