dan modern chinese doubles online sales and grows its mobile app to $1 M/year

dan modern chinese, known for its hand-made dumplings and fresh-twist Chinese cuisine, built a strong reputation in the Los Angeles market. The restaurant wanted to bring the same premium dining experience online — not just for pickup and delivery, but for meaningful guest engagement and loyalty. Their previous digital infrastructure lacked modern app features, seamless checkout flows, and the kind of continuous growth engine needed to match the level of their brand.

Since adopting Open, dan modern chinese has achieved:

• A 100% increase in direct digital sales

• A mobile app channel now generating $1 M/year in revenue

• 85+ hours saved per month by eliminating tedious marketing and support-related tasks

Building a digital platform that matches the kitchen

dan partnered with Open to launch a beautifully branded mobile app, intuitive ordering interface, and fully integrated loyalty and payments experience. The app supports Apple Pay and Google Pay, one-tap reordering, and in-app loyalty that ties directly to each order. Behind the scenes, Open’s systems connected marketing automation, support, and ordering into a unified platform — elevating the experience for guests and reducing manual overhead for the team.

Marketing and support that run themselves

With Open’s AI-powered marketing assistant, the dan team no longer needs to segment customer lists, upload campaigns, or manually design messages. Instead, the AI identifies key guest behaviors, builds personalized promotions, sends push notifications and SMS, and tracks performance in real time. At the same time, the support agent automates responses to guest questions, keeping service smooth while staff stay focused on the restaurant floor.

Results built on design and automation

Within several months of launching the Open-powered app and ordering system, dan modern chinese saw online sales double and the mobile app channel reach $1 M per year in revenue. With a streamlined stack and automated workflows, they are now equipped to deliver a digital experience as refined as their kitchen — making growth intentional, measurable, and scalable.

A platform built for the long run

Today, the digital experience at dan modern chinese mirrors the creativity and quality of their food. With Open, the restaurant runs on a single, intelligent platform that powers ordering, marketing, loyalty, and support — giving them the foundation to deepen guest relationships, scale their brand, and stay ahead in a rapidly evolving digital landscape.