“Open is the best.”
Ari Ampudia, Owner at LOQUI
LOQUI is one of Los Angeles's fastest-growing modern restaurant brands. Built on craveable food and a distinctive identity, LOQUI has turned everyday ordering into a habit for a loyal and growing customer base across the city.
When LOQUI launched on Open in November 2024, it operated three locations. The team didn't just want a better ordering experience — they wanted a growth engine that could keep up as they expanded, opened new channels, and built a customer base they actually owned.
Open became the foundation for that growth — powering ordering, a branded mobile app, loyalty, catering, and AI-driven marketing across every location.
In under 2 years on Open, LOQUI has achieved:
- 75,000+ orders processed on Open
- Doubled from 3 to 6 locations, with new stores opening across LA
- 50%+ same-store growth in direct online sales year over year in 2026
- A 37% increase in average order value
- A growing catering channel that's become one of the most valuable parts of the business
- An owned audience of 40,000 contacts
Growth that's accelerating, not slowing down
Looking at LOQUI's three original locations and comparing the same stores year over year — the truest measure of underlying demand — their direct online sales on Open grew more than 50% across 2026.
And that growth is accelerating through the year, not fading after a launch bump: same-store direct online sales were up 51% in March, 55% in April, and 57% in May. This isn't a one-time pop from opening new stores — it's the original locations getting stronger every month.
Doubling locations and growing catering on Open
LOQUI launched on Open with three stores in November 2024 — Culver City, Playa Vista, and Downtown LA. Over the next 18 months, the brand doubled to six locations, adding Woodland Hills, Studio City, and La Brea.
In February 2026, LOQUI brought its catering business onto Open, and it quickly became one of the most valuable parts of the business. With much larger order sizes than retail, catering has grown into a meaningful share of the volume LOQUI processes on Open.
An owned audience they control
One of the biggest shifts for LOQUI has been ownership of their customer relationships. On Open, they've grown a database of 40,000 contacts and more than 10,000 app users — with over 50% of their digital sales now coming through the LOQUI native mobile app.
These are channels LOQUI owns and can activate at essentially zero marginal cost — no algorithms or marketplaces standing between them and their guests.
Stronger orders and loyal, repeat customers
LOQUI's average order value climbed 37% in just eight months. A big driver was Open's personalized upselling and recommendation engine, which surfaces the right add-ons and popular items to each guest at checkout — growing basket sizes without leaning on discounts. In fact, promotional spend actually fell even as order volume nearly doubled.
Customers keep coming back, too. LOQUI sees a ~45% repeat rate, and returning-customer revenue now outweighs new-customer revenue every month. Their single most loyal guest has placed 186 orders. Roughly 14% of orders redeem rewards — a sign that loyalty is actively driving repeat behavior.
A platform built to scale with the brand
In its first year on Open, LOQUI's direct, owned channel grew into a larger revenue source than their entire prior digital stack — and the momentum has only continued as new stores come online and more of their catering business runs on Open.
Today, LOQUI runs ordering, its mobile app, loyalty, catering, and AI-driven marketing on a single intelligent platform. It's the foundation that's taken them from three stores to six — and the engine they're building the next chapter of growth on.
